Refund and Returns Policy

You must notify us in writing of your wish to cancel your order within 30 days, starting the day after delivery. Please contact our support team via support@bigmikesappliance.com. You then have the choice of returning the goods via your own means and at your own cost using your own courier or by requesting that we collect them. If you request a collection from our delivery team, we will collect the goods on the next available date that one of our delivery vehicle(s) is next in your area at our convenience. You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred whilst you arrange the return to our premises via your own means or via courier. You will be refunded within 14 days of cancellation, by means of your original payment method, but only after we have had the opportunity to inspect the product(s). We will only refund your original credit card/debit card to the cardholder and not a third party or alternative card. Full refunds will be provided within 14 days of the cancellation date, for items which are returned to us in their original condition. This means-The returned goods must be unused and ‘as new’ with their original box and packaging including all manuals (please do not write on or otherwise mark manuals) and/or supplied accessories. We reserve the right to apply re-handling charges for returned items under some circumstances as outlined below-The goods received back are ‘as new’ but incomplete; i.e, missing components and/or accessories. Refunds will be issued within 14 working days of the cancellation date. After we receive the product(s) and have had the opportunity to fully inspect them in order to ensure that the condition of the product(s) is in line with terms, you will receive your refund within the time frame of 14 days of your cancellation. If you receive your refund before we have the chance to inspect you may be liable to pay us an appropriate fee if we find the product(s) returned to be unsatisfactory in condition.

We do not accept unwanted returns and will not provide refunds under the following circumstances:

The goods you wish to return are in any condition other than ‘as new’. The goods have been installed and/or used. Installation of a damaged item is deemed as acceptance of product and refunds cannot then be given.

Items Purchased In Store

We do not offer refunds for wrongly ordered or unwanted goods purchased in store.We may offer an exchange.

Faulty or Damaged Items

You have the right to receive a full refund within 30 days of purchase, for a product that is deemed as faulty. We have the right to ascertain the fault with the product and may need to have the claim verified by an engineer from the manufacturer before we can agree to the fault.If you chose not to unpack your products and intend to store your products in the packaging, you must inform us of any damage to items within 48 hours after acceptance of delivery. We will ask to see photographic evidence of the damage.Please do not plug-in or use a damaged product as this is deemed as acceptance.

Click and Collect Returns

In the unfortunate event that a product you have collected from our store is damaged after unpacking, you are responsible for returning the item to our premises. We do not collect damaged click and collect products from customer properties. We are unable to compensate for travel expenses. We do not accept any claims for travelling expenses inccured.

Return Address

Our return address is 45 Brick Crescent Stewartby Bedford, Bedfordshire, MK43 9GG, United Kingdom.